a) Getting to know the Property

When CS HOTELMANAGEMENT takes over a property we make initial property visits to gain a complete understanding of the physical facilities, their condition, the market environment, operating procedures, and existing management personnel.
From this point on, we are able to formulate and to begin to implement the changes that will be necessary to operate the hotel more efficiently and maximize revenues.

b) Cash Flow Maximization

In order to maximize Cash Flow CS HOTELMANAGEMENT will do regular cash flow forecasting, debt services for the owner and assist in debt renegotiations.

c) Business Planning/ Budgeting

Proper planning and information is required for a hotel to best reach its operating potential. CS HOTELMANAGEMENT prepares annually Business Planning for each hotel that we manage.

This planning includes

• Hotel's Marketing Plan
• Operating Budget
• Capital Improvement Needs

The preparation of the plan involves the use of Activity Calendars for planning and future monitoring.
The information provided will work to support the

• Hotel's Marketing Plan and
• Operating Budget.

d) Quality Control Process

Visits to the property occur on both a regularly scheduled and unscheduled follow-up basis for the purpose of inspection, consultations with management personnel, and ongoing operations and marketing reviews.

Our CS QUALITY CONTROL PROCESS© also includes regular visits by mystery guests who use report formats tied to our operating standards. This allows us to see our hotels through a customer experience.

e) Reporting

CS HOTELMANAGEMENT provides reports to owners depending on their needs.
For instance, some owners receive a weekly report detailing month-to-date revenues, occupancy and Average Daily Room Rate (ADR) for the current month while others only want to get a monthly profit and loss statement over the internet.

f) Volume Purchasing Agreements

Whenever practical, volume-purchasing agreements are negotiated.
Additionally, it is sometimes possible to arrange marketing and other hotel operations purchases in conjunction with other hotels we manage.

g) Redecorating and Refurbishing

With our knowledge of current trends and products in the hotel and hospitality industry, CS HOTELMANAGEMENT is adept in supervising the redecoration and refurbishment of properties.

Redecoration and refurbishing work will be supervised according to a previously elaborated refurbishing plan and color book.